This website ("Website") is owned and operated by DentaFend ("we" or "us"). We are committed to safeguarding your privacy and recognize the importance of the information you provide. This Privacy Policy outlines our practices regarding the information collected from your use of our Website.
The policy details the types of information we gather, how we use and protect it, the duration of its retention, and any sharing practices. It also explains your rights and options concerning your data. By accessing or using our Website, you consent to the data practices described in this Privacy Policy.
This Privacy Policy is an integral part of our Terms of Service.
1. GDPR Compliance
In adherence to the EU General Data Protection Regulation (GDPR), we act as the “Data Controller” for all information collected from visitors and users of our Website and services. Our GDPR compliance includes:
(a) Ensuring that third parties with whom we share user information adhere to GDPR standards.
(b) Storing data in a manner that allows us to locate and delete information upon user request.
(c) Utilizing collected information solely for the purposes outlined in this Privacy Policy.
(d) Notifying users of any changes to this policy.
(e) Appointing an internal Data Protection Officer to oversee our privacy practices and manage data access and deletion requests.
2. Information We Collect
(a) Personal Data:
(i) Definition: Personal Data includes information that identifies you personally, such as your name, email address, phone number, country, city, state, and zip code. This data is collected when you fill out contact forms, engage in email correspondence, or participate in forums or chats.
(ii) Collection: Personal Data is gathered when you submit a contact form, initiate an online chat, or post to our user forum. We also record your IP address and/or mobile device identifier, which may become Personal Data when combined with other information.
(iii) Usage: Personal Data is used to communicate with you, respond to inquiries, send account notices and promotional materials, and provide location-based information.
(iv) Storage: Personal Data is stored on Amazon Cloud servers, both within and outside the United States.
(b) General Information:
(i) Definition: General Information is anonymous data that does not personally identify you, including your IP address, device identifier, browser type, ISP, and the URL of the last page visited before our site. This data helps us understand user interactions with our site and services.
(ii) Usage: General Information is used to improve our services and tailor user experiences. Cookies, set by services like Hotjar, Google Analytics, Facebook, and ZenDesk, help us collect this data.
(iii) Storage: General Information is stored on Amazon Cloud servers, both within and outside the United States.
3. Information Sharing
We do not share Personal Data with third parties for marketing purposes without your consent. We may share Personal Data under the following circumstances:
(a) Service Providers: We share data with third-party service providers, such as Amazon Web Services, ZenDesk, Amazon SES, Google Analytics, and Hotjar, to perform specific functions on our behalf.
(b) Law Enforcement: We may disclose information if required by law enforcement authorities, courts, or regulators, or to protect legal rights.
(c) Bulk Asset Transfers: In business transactions or bankruptcy, customer information, including Personal Data, may be transferred to third parties.
(d) Other Third Parties: We may disclose information to protect our rights, property, safety, or the safety of others.
4. Information Protection
We implement technical and organizational measures to protect data from unauthorized access, loss, or damage. Access to User information is restricted to employees who need it for their roles. While we strive to ensure security, no system is entirely foolproof. We advise you to be cautious when using shared computers and to log off and close your browser when finished.
5. Data Retention
We retain Personal Data and General Information as long as necessary to fulfill business purposes or comply with legal requirements. We may anonymize information for extended retention. You may request data deletion as outlined in Section 6.
6. Your Rights and Options
(a) All Users:
You may opt out of non-account-related emails by clicking "unsubscribe." You can also request data deletion or restrict the sharing of your Personal Data, which may affect your ability to use our Website.
(b) EU Citizens:
You may request access to or deletion of your Personal Data or exercise other GDPR rights by contacting our Data Protection Officer. Requests will be processed free of charge within 30 days.
(c) California Residents:
Under CalOPPA, you may request information on Personal Data shared with third parties for direct marketing and the identities of those third parties. Requests should be directed to our Data Protection Officer. We are required to respond to one request per year.
7. Tracking and Do-Not-Track Requests
We use tracking technologies to monitor online activities over time and across websites. We honor Do-Not-Track requests from web browsers.
8. Privacy Policy Changes
We may update this Privacy Policy at our discretion. Changes will be communicated through a pop-up on our website. Continued use of the Website following changes signifies your acceptance of the revised policy.
9. Questions
For questions regarding this policy or the information we have collected, please contact our Data Protection Officer. We are committed to addressing any concerns or inquiries you may have.